Here’s what I mean by Support Ticketing
Support Ticketing
We also use Discourse as a private email support portal which allows our entire team to share the support load. Anyone can email team@discourse.org and we handle those interactions in a central discourse mailbox, as private group messages.
I think a team@youthpowercoalition.org email makes a lot of sense for this!
Explanation of how to set this up below.
A question I have is if the email forwarding needs to be to a real account, or can it be to a google group or an alias.