Create Support Ticketing Functionality

Here’s what I mean by Support Ticketing

Support Ticketing
We also use Discourse as a private email support portal which allows our entire team to share the support load. Anyone can email and we handle those interactions in a central discourse mailbox, as private group messages.

I think a email makes a lot of sense for this!

Explanation of how to set this up below.

A question I have is if the email forwarding needs to be to a real account, or can it be to a google group or an alias.