Here’s what I mean by Support Ticketing
We also use Discourse as a private email support portal which allows our entire team to share the support load. Anyone can email email@example.com and we handle those interactions in a central discourse mailbox, as private group messages.
I think a firstname.lastname@example.org email makes a lot of sense for this!
Explanation of how to set this up below.
A question I have is if the email forwarding needs to be to a real account, or can it be to a google group or an alias.